SHIPPING & RETURNS / EXCHANGES please don't hesitate to call or email for further information about Shipping & Return policies FAST & FREE Shipping within Canada on orders over $99 Orders are quickly processed, packaged, and shipped from our warehouse in Vancouver, BC For a limited time, if the items in your Basket total over $99 (before tax), then your order qualifies for Free Shipping to anywhere in Canada or the continental USA. For all other International Orders: please email for a shipping quote. For added security we include a tracking number on all parcels, along with your order confirmation. Some of our smaller items have the shipping option of a low cost "Letter Rate". This option does not include a tracking number. We attempt Same Day shipping on all orders processed before 3pm EST. If your parcel isn't shipped 'Same Day', then it will be shipped on the following business day. *Please include any special delivery instructions in the 'Order Notes' section of the Checkout Page. (For example: "please leave by side door") ** "Free Shipping" applies to original outbound shipping costs only. Customers are responsible for all return/exchange shipping costs. Please read our Returns Policy for complete details. ***Returns of non-defective items which qualified for Free Shipping will be refunded less our outbound shipping costs.please don't hesitate to call or email for further information about Return / Exchange policies